Thank you for shopping with us. We greatly appreciate your business and offer FREE Domestic Shipping on all of the products that we sell. We also offer economical shipping upgrades in case you need the items purchased expedited.
You may return new products in original packaging within 30 days of delivery for a full refund. Return shipping costs are the customer's responsibility. Shipping charges will not be refunded. Used products will not be refunded. Items not in original packaging, broken packaging, or missing packaging are subject to a $10/item restocking fee. Customers will be billed for all mail that is undeliverable and/or refused.
You should expect to receive your refund within two weeks of ShoeCenter.com receiving the returned package, however, in many cases you will receive a refund more quickly. You can expect to receive a refund within four weeks during Holiday season.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Exchanges are also a breeze. Simply send back the product that you would like to return, and place a new order for the item in which you would like to exchange it for. We will send out the replacement pair right away.
ShoeCenter.com offers Free Domestic Shipping on all of our products. Upgraded shipping options are also available. Packages are shipped out 1-2 business days from the order date. Express orders placed by 12pm EST will ship same day (excludes items ordered on weekends, certain restrictions apply.)
ShoeCenter.com uses quality recycled packaging and supplies to ensure both that the products are safe and we are conscious of the environment. We ship all over the world. If you have any questions regarding our Shipping policies, please feel free to email us.